Stay away from Seamless
Posted: Mon Jan 26, 2026 9:15 am
Here is why.
AI Assistant
AI Assistant says: By chatting with us, you agree and understand that this chat may be recorded by Grubhub and by Zendesk, which provides this chat technology. By chatting you also agree to Grubhub's Terms of Use and Privacy Policy.
AI Assistant says: Hello there! What can we help you with today?
William Doyle says: Please cancel this order. I am going to go and pick it up. I doubt anyone will pick it up after a snowstorm. that was my mistake.
AI Assistant
AI Assistant says: Hi! Thank you for reaching out to Grubhub Customer Care. I'll need just a moment to review your request regarding the order cancellation.
AI Assistant says: I hear your concern about the delivery delay during the snowstorm. Let me take a moment to review your order details.
AI Assistant says: I've reviewed your order and can see it's currently at the restaurant with an updated delivery time of 9:28 AM, which is about 34 minutes later than originally planned. While I understand you'd prefer to pick up the order yourself given the weather conditions, since the restaurant has already started preparing your food, I'm unable to process a cancellation at this point.
Let me check if your order qualifies for any compensation due to this delay.
AI Assistant says: I understand you're concerned about the delivery timing due to the snowstorm. Since your order is already being prepared, I'd like to offer you $5 in Grubhub credit for the inconvenience this has caused. This credit will be available for your next order with us.
Would this help address your concern while we work to get your order delivered?
William Doyle says: cancel the order
AI Assistant
AI Assistant says: I understand you'd like to cancel, but since your order is already being prepared, I'd like to offer you $7 in Grubhub credit to help make this right. This credit will be applied to your account immediately and can be used on your next order. Would this work for you?
I want to ensure you're satisfied with our service despite the weather-related challenges.
William Doyle says: cancel the order
AI Assistant
AI Assistant says: I will transfer you internally for assistance with your cancellation request.
Ma Leonila - Care Support
Ma Leonila - Care Support says: Hello! Thank you for contacting Grubhub Customer Care! My name is Anne. We understand the hassle that this has caused you. We'll be happy to work this out for you. Kindly give me a minute to check on this.
Ma Leonila - Care Support says: Thank you for bringing this to our attention. I understand that you wanted to cancel the order, let me help.
Ma Leonila - Care Support says: The restaurant has already begun making the food, so unfortunately I am unable to refund your order. To make up for the inconvenience, I can offer you Free Plus Member + 60 days that you can use on a future order.
William Doyle says: Cancel the order. You are more than capable of doing this.
Ma Leonila - Care Support
Ma Leonila - Care Support says: I do apologize but the system does not allow me to cancel the order.
William Doyle says: You have in the past, you can do it now.
Ma Leonila - Care Support
Ma Leonila - Care Support says: As much as I wanted to help you cancel your order I am unable to because the system does not allow me.
William Doyle says: You are not being honest with me.
William Doyle says: Would you rather argue with my bank?
Ma Leonila - Care Support
Ma Leonila - Care Support says: I can offer you a $5 GH credit for the inconvenience.
William Doyle says: I am not getting anything out of this. Are you saying I should just eat the loss of 36 bucks?
William Doyle says: Would you do that?
Ma Leonila - Care Support
Ma Leonila - Care Support says: You will still get your order because we cannot cancel it.
William Doyle says: there are no drivers/.
Ma Leonila - Care Support
Ma Leonila - Care Support says: The eta is 8:59am EST to 9:28am EST.
William Doyle says: No one has picked it up
William Doyle says: Return my money
William Doyle says: Return my money return my money
Ma Leonila - Care Support
Ma Leonila - Care Support says: If the order will not be there on time, please chat us back.
William Doyle says: If you don't return my money, I am going to my bank
William Doyle says: OK then, I am going to my bank. Right now.
William Doyle says: Your customer service is non existent
Ma Leonila - Care Support
Ma Leonila - Care Support says: Is there anything else I can help you with?
William Doyle says: You didn'/t help me
Ma Leonila - Care Support
Ma Leonila - Care Support says: It was a pleasure to assist you! Have a wonderful day.
William Doyle says: I went to my bank and got my money back. Nice job. I am going to Uber from this point forward. You guys are terrible.
AI Assistant
AI Assistant says: Your prior conversation has concluded.
In other words, they took my money, no one picked up the order and offered 5 bucks in return. Scum!
AI Assistant
AI Assistant says: By chatting with us, you agree and understand that this chat may be recorded by Grubhub and by Zendesk, which provides this chat technology. By chatting you also agree to Grubhub's Terms of Use and Privacy Policy.
AI Assistant says: Hello there! What can we help you with today?
William Doyle says: Please cancel this order. I am going to go and pick it up. I doubt anyone will pick it up after a snowstorm. that was my mistake.
AI Assistant
AI Assistant says: Hi! Thank you for reaching out to Grubhub Customer Care. I'll need just a moment to review your request regarding the order cancellation.
AI Assistant says: I hear your concern about the delivery delay during the snowstorm. Let me take a moment to review your order details.
AI Assistant says: I've reviewed your order and can see it's currently at the restaurant with an updated delivery time of 9:28 AM, which is about 34 minutes later than originally planned. While I understand you'd prefer to pick up the order yourself given the weather conditions, since the restaurant has already started preparing your food, I'm unable to process a cancellation at this point.
Let me check if your order qualifies for any compensation due to this delay.
AI Assistant says: I understand you're concerned about the delivery timing due to the snowstorm. Since your order is already being prepared, I'd like to offer you $5 in Grubhub credit for the inconvenience this has caused. This credit will be available for your next order with us.
Would this help address your concern while we work to get your order delivered?
William Doyle says: cancel the order
AI Assistant
AI Assistant says: I understand you'd like to cancel, but since your order is already being prepared, I'd like to offer you $7 in Grubhub credit to help make this right. This credit will be applied to your account immediately and can be used on your next order. Would this work for you?
I want to ensure you're satisfied with our service despite the weather-related challenges.
William Doyle says: cancel the order
AI Assistant
AI Assistant says: I will transfer you internally for assistance with your cancellation request.
Ma Leonila - Care Support
Ma Leonila - Care Support says: Hello! Thank you for contacting Grubhub Customer Care! My name is Anne. We understand the hassle that this has caused you. We'll be happy to work this out for you. Kindly give me a minute to check on this.
Ma Leonila - Care Support says: Thank you for bringing this to our attention. I understand that you wanted to cancel the order, let me help.
Ma Leonila - Care Support says: The restaurant has already begun making the food, so unfortunately I am unable to refund your order. To make up for the inconvenience, I can offer you Free Plus Member + 60 days that you can use on a future order.
William Doyle says: Cancel the order. You are more than capable of doing this.
Ma Leonila - Care Support
Ma Leonila - Care Support says: I do apologize but the system does not allow me to cancel the order.
William Doyle says: You have in the past, you can do it now.
Ma Leonila - Care Support
Ma Leonila - Care Support says: As much as I wanted to help you cancel your order I am unable to because the system does not allow me.
William Doyle says: You are not being honest with me.
William Doyle says: Would you rather argue with my bank?
Ma Leonila - Care Support
Ma Leonila - Care Support says: I can offer you a $5 GH credit for the inconvenience.
William Doyle says: I am not getting anything out of this. Are you saying I should just eat the loss of 36 bucks?
William Doyle says: Would you do that?
Ma Leonila - Care Support
Ma Leonila - Care Support says: You will still get your order because we cannot cancel it.
William Doyle says: there are no drivers/.
Ma Leonila - Care Support
Ma Leonila - Care Support says: The eta is 8:59am EST to 9:28am EST.
William Doyle says: No one has picked it up
William Doyle says: Return my money
William Doyle says: Return my money return my money
Ma Leonila - Care Support
Ma Leonila - Care Support says: If the order will not be there on time, please chat us back.
William Doyle says: If you don't return my money, I am going to my bank
William Doyle says: OK then, I am going to my bank. Right now.
William Doyle says: Your customer service is non existent
Ma Leonila - Care Support
Ma Leonila - Care Support says: Is there anything else I can help you with?
William Doyle says: You didn'/t help me
Ma Leonila - Care Support
Ma Leonila - Care Support says: It was a pleasure to assist you! Have a wonderful day.
William Doyle says: I went to my bank and got my money back. Nice job. I am going to Uber from this point forward. You guys are terrible.
AI Assistant
AI Assistant says: Your prior conversation has concluded.
In other words, they took my money, no one picked up the order and offered 5 bucks in return. Scum!